Return & Refund Policy
Last updated: [Insert date]
At [Store Name], we want you to feel confident when ordering from our shop. If you are not satisfied with your purchase, you may request a return under the conditions below.
1. Return window
You may request a return within 14 days of receiving your order.
2. Condition of returned items
To be eligible for a return, the item must be unused and returned in good condition.
The original packaging is not required, but the item should be packed securely to avoid damage during return shipping.
3. How to request a return
To start a return, please contact us at:
[Email Address]
Please include the following information in your message:
- your full name
- your order number
- the item(s) you would like to return
- the reason for the return
We will then provide you with the return instructions.
4. Return shipping costs
Return shipping costs are the responsibility of the customer.
However, if the item you received is defective or if you received the wrong item, we will cover the return shipping costs.
5. Refunds
Once we receive and inspect the returned item, we will let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5 to 10 business days.
Please note that your bank or payment provider may need additional time to process and post the refund.
6. Exchanges
We also offer exchanges.
If you would like to exchange an item, please contact us first so we can confirm availability and provide the next steps.
7. Damaged, defective, or incorrect items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us as soon as possible at [Email Address] and include:
- your order number
- a short description of the issue
- clear photos of the item and packaging, if applicable
We will review the issue and work with you to provide a suitable solution.
8. Non-returnable items
At this time, there are no general product exclusions from returns unless stated otherwise on the product page.
9. Contact
For any return or refund questions, please contact us at:
[Store Name]
[Email Address]
[Postal Address]